Terms of Service & Refund Policy
Last updated: March 21, 2026
These Terms of Service govern any engagement between La Brand and any individual or business that purchases or uses our brand-creation services. By engaging La Brand, you agree to be bound by these Terms.
1. Acceptance of Terms
These Terms of Service ("Terms") govern any engagement between La Brand ("La Brand," "we," "us," or "our"), located at 63 Rue Potvin, Shefford, Quebec J2M 2B5, Canada, and any individual or business ("Client," "you") that purchases or uses our brand-creation services through labrand.app or any related sales channel, contract, or invoice. By submitting payment, signing a service agreement, or otherwise engaging La Brand for services, you confirm that you have read, understood, and agree to be bound by these Terms, along with any signed service agreement specific to your order. If a signed service agreement and these Terms conflict on a given point, the signed service agreement controls for that engagement. We may update these Terms from time to time (see Section 15). Continued use of our services after an update constitutes acceptance of the revised Terms.
2. Services Description
La Brand provides done-for-you supplement brand creation services for fitness coaches, influencers, gym owners, and founders. Our flagship offering, the Signature Launch package, includes: creation of a complete supplement brand identity (including logo and brand kit), selection and sourcing of up to 5 products for the client's target market (with additional products available as an add-on), product labels and packaging mockups, a ready-to-sell online storefront (typically built on Shopify), pricing and offer structure, supplier and fulfillment connection, a dedicated sales funnel, one launch video and a set of launch visuals (typically ten), and 90 days of priority support following delivery. The exact scope, price, and deliverables for a given engagement are set out in the client's signed service agreement and/or order confirmation, which forms part of the contract between the parties. Any service not explicitly listed in the applicable service agreement is not included and may be available as a paid add-on.
3. Payment Terms
Unless otherwise agreed in writing, the full price of the applicable package is due upfront, before work begins, and is processed in US dollars (USD) via our payment processor (currently Stripe). An official receipt is issued to the client's email on file upon successful payment. By providing payment information, the Client authorizes La Brand to charge the agreed amount and confirms that they are the authorized holder of the payment method used, or have permission to use it. Providing false, inaccurate, or stolen payment information, or disputing a legitimately authorized and delivered charge with your bank instead of contacting us first, is a violation of these Terms (see Section 10). La Brand reserves the right to pause or withhold work at any stage if payment is not received, reversed, or is otherwise in dispute.
4. Delivery Timeline (Estimate Only)
La Brand targets delivery of the agreed package within an estimated 21 business days, starting from the later of: (a) receipt of full payment, or (b) receipt of all materials, information, and access required from the Client to begin work (for example: product preferences, brand direction, store access, or requested approvals). This timeline is an estimate provided for planning purposes only. It is not a guarantee, warranty, or binding commitment of any kind, and actual delivery may take longer. Delays caused by the Client, including late responses, delayed approvals, incomplete information, or requested changes to previously approved work, will extend the estimated delivery timeline accordingly and do not constitute a breach of these Terms. La Brand will make reasonable efforts to communicate any anticipated delay to the Client, but is under no obligation to do so within any specific timeframe. "Delivery" is considered complete when the agreed deliverables have been provided to the Client or made available to them, whichever applies, for example when a working storefront link is shared, when assets are delivered, or when the Client is given access to a live, functioning store.
5. Client Responsibilities
To support the estimated delivery timeline in Section 4, the Client agrees to: provide requested information, brand direction, and materials in a timely manner; respond to requests for feedback or approval within a reasonable time (typically 2-3 business days, unless otherwise agreed); provide accurate contact and payment information; and review deliverables and communicate any concerns promptly, rather than after significant time has passed or after publicly using the delivered brand. La Brand is not responsible for delays or issues arising from the Client's failure to meet these responsibilities.
6. Refund & Cancellation Policy
Because work typically begins immediately upon payment (research, sourcing, design, and development), payments are non-refundable once work has started, except as set out below or as required by applicable law. Before work begins: if the Client requests cancellation before any work has started (no materials, designs, or sourcing initiated), La Brand may, at its sole and absolute discretion, issue a refund minus any payment processing fees already incurred. No refund is owed, promised, or guaranteed at this or any other stage. After work begins, before delivery: payments are non-refundable. La Brand may, at its sole and absolute discretion, consider a partial credit toward future services; this is never owed, promised, or guaranteed, regardless of how much work has been completed. After delivery: once the agreed deliverables have been provided (see Section 4), the engagement is considered fulfilled and is not eligible for any refund, credit, or other compensation. Dissatisfaction with subjective creative choices that were previously approved by the Client is not grounds for a refund. Delivery timeline variance: because the timeline in Section 4 is an estimate and not a guarantee, a delay in delivery, for any reason, does not entitle the Client to a refund, credit, discount, or any other remedy. La Brand may, at its sole discretion, offer goodwill consideration in such cases, but is under no obligation to do so, and doing so once does not obligate La Brand to do so again. All refund requests must be submitted in writing to the contact in Section 16. Any refund, credit, or other accommodation under this Section is granted solely at La Brand's discretion, is not an admission of fault or liability, and does not set a precedent or create any obligation for any other engagement.
7. Intellectual Property & Brand Ownership
Upon full and final payment, ownership of the final delivered brand assets created specifically for the Client (logo, brand name usage as applied to the Client's brand, product labels, and store design as delivered) transfers to the Client, except where third-party licensed assets (such as stock imagery, fonts, or templates) remain subject to their original license terms, which La Brand will disclose upon request. Until full payment is received, all work product remains the property of La Brand and may not be used, published, or claimed by the Client. La Brand retains the right to display completed work (with client branding, unless the Client requests otherwise in writing) in its own portfolio, marketing materials, and case studies. La Brand's own proprietary processes, templates, frameworks, and general methodology used to deliver the service remain the property of La Brand and are not transferred to the Client.
8. Revisions & Scope Changes
The number of revision rounds included, if any, is specified in the Client's signed service agreement. Reasonable feedback and adjustments within the originally agreed scope are included. Requests that go beyond the original scope, including but not limited to additional products beyond those agreed, a full creative direction change after approval, or new deliverables not listed in Section 2, are considered scope changes and may incur additional fees and adjust the delivery timeline. La Brand will communicate any additional cost before proceeding with out-of-scope work.
9. Limitation of Liability
La Brand provides brand creation and setup services. We do not guarantee any specific level of sales, revenue, traffic, or business outcome, as these depend on factors outside our control, including market conditions, product quality from suppliers, advertising spend, and the Client's own business decisions. The Services are provided strictly on an "as is" and "as available" basis. Except as expressly and specifically stated in a signed service agreement, La Brand makes no warranties, representations, or promises of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, and disclaims all such warranties to the fullest extent permitted by law. To the fullest extent permitted by law, La Brand's total liability for any claim arising from these Terms or the services provided is limited to the amount actually paid by the Client for the engagement giving rise to the claim. La Brand is not liable for indirect, incidental, or consequential damages, including lost profits. La Brand makes no representations regarding the regulatory compliance of supplement products in any jurisdiction the Client sells into; the Client is responsible for verifying that their products, labels, and claims comply with applicable law in their target markets.
10. Chargebacks & Payment Disputes
If the Client has any concern about the service received, they agree to contact La Brand directly first (see Section 16) so the issue can be resolved. Filing a chargeback or payment dispute with a bank or card issuer without first contacting La Brand, for a charge that was authorized and for which the agreed deliverables were provided, is a breach of these Terms. By engaging La Brand's services, the Client acknowledges that La Brand retains records of the signed service agreement, all client communications, delivery confirmations, and payment records, and may submit this evidence to the relevant payment processor or card network in response to any dispute. La Brand reserves the right to refuse future service to any client who initiates a chargeback on a legitimately delivered order without first attempting to resolve the matter directly.
11. Confidentiality
Both parties agree to keep confidential any non-public business information shared during the engagement (such as business plans, supplier relationships, pricing, or proprietary processes) and not to disclose it to third parties, except as required to perform the services or as required by law. This obligation survives the end of the engagement.
12. Termination
La Brand may pause, suspend, or terminate an engagement if the Client fails to make payment, fails to provide required materials or approvals within a reasonable time after being asked, engages in abusive or harassing conduct toward La Brand's team, or breaches these Terms. In such cases, amounts already paid are treated according to Section 6. The Client may request to terminate an engagement in progress by written notice; any refund is subject to Section 6.
13. Privacy Policy
La Brand collects and uses personal information only as needed to deliver the Services and operate this website. Information we collect: contact details (name, email, phone) provided when the Client signs the service agreement or communicates with La Brand; payment information processed directly by Stripe (La Brand does not store full card numbers); business and brand information the Client provides for use in building their storefront (product ideas, target market, branding preferences); and, if the Client's storefront is built on Shopify, account and store data necessary to configure it. How information is used: to perform the Services under the signed agreement, to communicate about the project (updates, requests for feedback or materials, support), to process payment and issue receipts, and to respond to payment disputes or chargebacks as described in Section 10. Sharing: La Brand does not sell Client personal information. Information may be shared with service providers who support delivery of the Services (payment processing via Stripe, e-commerce hosting via Shopify, communication tools such as WhatsApp or email), and with a payment processor or card network when responding to a dispute or chargeback. Information may also be disclosed where required by law. Retention: La Brand retains Client information, communications, and records of delivered work for as long as reasonably necessary to support the engagement, comply with legal or tax obligations, and defend against disputes or chargebacks (see Section 10). Client rights: the Client may request access to, correction of, or deletion of their personal information held by La Brand, subject to La Brand's legitimate need to retain records for legal, accounting, or dispute-defense purposes. Requests can be sent to the contact details in Section 16.
14. Governing Law & Dispute Resolution
These Terms, and any agreement between La Brand and the Client, are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Before initiating any formal action (including a legal claim, complaint, or third-party mediation), the parties agree to first attempt to resolve any dispute informally by contacting each other in writing and allowing a reasonable opportunity to respond and remedy the issue, this includes contacting La Brand before filing a payment dispute or chargeback, as described in Section 10. If a dispute cannot be resolved informally, it shall be submitted to the courts of competent jurisdiction in the Province of Quebec, Canada, and each party attorns to that jurisdiction.
15. Changes to These Terms
La Brand may update these Terms from time to time to reflect changes in its services, business practices, or applicable law. The version posted on La Brand's website at the time of any given engagement governs that engagement, except that changes required by law may apply immediately. For an active engagement, La Brand will make reasonable efforts to notify the Client of material changes (for example, by email or through the same channel used for project communication). Continued use of the Services after a change takes effect constitutes acceptance of the updated Terms.
16. Contact Information
Questions about these Terms, a Client's data, or an active engagement can be directed to: La Brand, 63 Rue Potvin, Shefford, Quebec J2M 2B5, Canada. Phone: (579) 420-5855. Website: labrand.app.